Abstract

This article focuses on analyzing the role and current status of communication and behavioral skills among students of the People's Police Academy in the context of public reception. Through surveys and a synthesis of training practices, the paper identifies several strengths, limitations, and underlying causes affecting the development of these skills. Based on the findings, the article presents effective practices applied by the Academy to enhance students’ communication abilities, such as scenario-based simulations, field experiences, contests, and thematic forums. Finally, the paper emphasizes the necessity of innovating training methods in a practice- oriented and people-centered direction.

Keywords: Skills, communication, behavior, communication and behavioral skills, students, public reception.