Abstract

This study examines the relationship between organizational support, measured through UTAUT facilitating conditions (FC), and digital technology use (DU) among 362 office staff at Tra Vinh University. Data were analyzed using reliability testing, confirmatory factor analysis, hierarchical regression, non-linearity testing, and moderation analysis. The six-item FC scale demonstrated satisfactory reliability and discriminant validity. FC was positively associated with DU (standardized β = 0.438; p < 0.001; R² = 19.2%) and contributed ΔR² = 0.187 after controlling for five demographic characteristics. The non-significant FC² term indicated a linear relationship, while age and tenure did not moderate the association. No significant differences in DU were found across demographic groups. The findings support standardizing baseline technological support for all office staff and allocating additional resources according to each unit’s perceived facilitating conditions rather than demographic characteristics.

Keywords: Digital technology use, facilitating conditions, office staff, organizational support, Tra Vinh University, UTAUT.